FAQs

How do I contact Mom's Little Joy?

You can email us at info@momslittlejoy.com where our customer service is always ready to help you!

Do you ship internationally?

Yes

Where do you ship from?

We ship from Hong Kong

Can I change or cancel my order?

Because we try to ship your order as quickly as possible, it is only possible to report any changes or cancellations within 12 hours of ordering. Any requests submitted after this time will be denied. Your order can always be returned after receipt for a full refund.

Which payment methods do you accept?

We accept payments via credit card, PayPal, ApplePay and GooglePay

When will my order be processed?

All orders are processed within 1-3 business days of ordering.

How long will it take to receive my order?

This can take 2-4 weeks

What if I have not received my order?

If you have not received your order within 30 days of shipment you will receive a full refund.

Are you charged customs fees and taxes?

The prices shown on our website are tax-free and in EURO, which means you may have to pay import duties and taxes once you receive your order. Import taxes, duties and customs fees may be charged once you receive your order. These charges are determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by customs in your country. For more information about costs, please contact your local customs office.